SURPRISE! SURPRISE! WHAT PATIENTS WILL BE BILLED!! Healthcare Organizations Are Now Charging Patients for use of Portals for Communication with Providers!

According to Becker Medical IT, August 2023, more than 20 health systems now charge for patient portal interactions to get a handle on the huge jump in the volume of digital communications providers are receiving.

“Our clinicians had been letting us know that they were inundated with a large number of messages from patients,” said Kelly Brown, MD, a Vanderbilt neurologist who led a committee tasked with addressing the issue, in an August news release. “While we absolutely know the importance of patients being connected with their care teams, we felt we could bring this more into balance with minor adjustments to our messaging process.”

Providers can decide to bill patients for My Health at Vanderbilt messages if they take longer than five minutes to answer and involve a new medical problem or symptom, medication changes, chronic disease check-ins, changes to a condition, or form requests. The health system made the change in June. Rochester, Minn.-based Mayo Clinic said Aug. 14 it would begin charging for the interactions.

Navigating the healthcare system is a treacherous business and one can only benefit from having a Certified Healthcare Case Manager educate and advocate for their right to have quality healthcare at affordable cost.

Get the Right Care; At the Right Time; In the Right Place; To Get the Right Outcome!